Shipping policy
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
-
USA: 3–4 business days
-
Europe: 6–8 business days
-
Australia: 2–14 business days
-
Japan: 4–8 business days
-
International: 10–20 business days
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My package was marked "delivered", but I haven't received it!
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service.
Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
If the package still does not show up, please call USPS to file a claim. Moonshadows Studios cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!